CORPORATE EDUCATION/SKILLSOFT ONLINE COURSES AND REGISTRATION

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CORPORATE EDUCATION/SKILLSOFT ONLINE COURSES AND REGISTRATION

Welcome to the Corporate Educations's non-credit online independent study information and registration form. The self-paced, independent study courses are grouped according to topics relevant to today's business needs. General topic areas are listed below and conveniently link you down the page where you can view individual course titles. For any course that interests you, click on the title's Description link to see descriptions, lesson objectives, target audience and expected duration. Course content includes pre- and post-assessments and embedded testing for comprehension. After you register, you can start these courses anytime and will have access to lessons and modules over a three-month period. Please note that our independent study courses work best in a Windows environment (Windows 95/98 or Windows NT 4.0) and are not compatible with the Macintosh platform.

Once you have viewed the individual course descriptions and you are ready to register:

click on your browser's Back button to return to this form
click in the check box next to the course title(s) of your choice
click on the Register button at the bottom of the page to complete the registration form
Please note - tuition for all courses is $99 per course

COURSES:

Click your browser's Back button after viewing a course description to return to this form.

ADMINISTRATIVE SUPPORT

The Effective Administrative Support Professional

Getting Started - Administrative Support Description
Overview to Effective Business Communication Description
Administrative Functions Description
Advancing Your Administrative Career Description

COMMUNICATION CURRICULUM (Go to top?)

Interpersonal Communication Skills

Communicate to Develop Relationships Description
Communicate to Increase Understanding Description
Listening, Influencing and Handling Tough Situations Description
Communicating Better With Your Team Description

Mastering Interpersonal Communication

Dynamics of Interpersonal Communication Description
Communication Tools Description
The Interpersonal Side of Conflict Description
Interpersonal Business Savvy Description

Business Grammar Essentials

Foundations of Grammar Description
Sentence Construction Description
Understanding Writing Mechanics Description
Punctuating with Skill Description

High Impact Business Writing

Preparing to Write Effectively to Your Audience Description
Writing Concisely and Accurately Description
Writing Effective Business Documents Description

Writing to Maximize Business Results

Writing High-impact Reports and Proposals Description
Producing Letters That Drive Your Business Description
The Art of In-house Memos Description
Writing Effective E-mail Messages Description

Powerful Presentation Skills

Planning Your Presentation Description
Delivering Your Presentation Description
Presenting with Confidence and Impact Description

Professional Telephone Skills

Handling Calls with Confidence & Professionalism Description
Turn Difficult Callers into Delighted Customers Description

Managing and Working with Difficult People

Difficult People in the Workplace Description
Working with Aggressive People Description

Business Etiquette and Professionalism

Everyday Business Etiquette Description
Communication Etiquette Description

Building Better Work Relationships

Building Effective Intercultural Relationships Description

International Business Skills - Culture, Customs and Norms

Managing Cultural Divides Description
America's Neighbors: Beyond U.S. Borders Description
Over There: Conducting Business with Europeans Description
Crossing the Dateline: Japan, China, India Description

CUSTOMER SERVICE CURRICULUM (Go to top?)

Frontline Call Center Skills

Call Center Communication Skills Description
Call Center Customer Service Description
Call Center Telephone Sales Description

How to Excel at Customer Service

Fundamentals of Exceptional Customer Service Description
Advancing Your Service Expertise Description
Customers, Conflict and Confrontation Description
Overcoming Challenging Service Situations Description

Managing a Customer-Service-Oriented Culture

Establishing Your Team's Desired Performance Description
Coaching in a Service Oriented Culture Description
Exceeding Customer Expectations Description
Customer Service Strategy Description
Improving the Process of Service Delivery Description
Navigating the Change Process Successfully Description

e-BUSINESS (Go to top?)

e-Business Foundations

The Fundamentals of e-Business Description
Approaches to e-Business Description
e-Business Opportunities Description
Building a Successful Website Description

FINANCE/ACCOUNTING CURRICULUM (Go to top?)

Accounting 101

Accounting Fundamentals Description

Business Finance for Managers

Introduction to Finance Description
Making Budgets Work Description
Cash Management Description
Financial Statements and Analysis Description

Practical Budgeting for Managers

The Basics of Budgeting Description
Building an Operating Budget Description
Capital Budgeting Description
Managing Budget Effectively Description

Reading and Analyzing Financial Statements

Understanding Financial Statements Description
Reading the Income Statement and Balance Sheet Description
Reading the Cash Flow Statement Description
Analyzing Financial Statements Description
Analyzing Beyond the Numbers Description

HUMAN RESOURCES CURRICULUM (Go to top?)

Sexual Harassment Awareness

What is Sexual Harassment? Description
Quid Pro Quo Harassment Description
Hostile Work Environment Harassment Description

Managing Diversity and Inclusiveness

Workplace Diversity Description
Management Skills for the Multi-Cultural Workforce Description
Communication and Diversity Adoption Description

Recruiting & Retention Strategies for the Tight Labor Market

Online Recruiting Description

LEADERSHIP CURRICULUM (Go to top?)

Going from Management to Leadership

The Mark of a Leader Description
Communicating a Shared Vision Description
The Enabling Leader Description
Communicating as a Leader Description
Leading through Change Description

Leading from the Front Line

Challenges of the 21st Century Description
Organizational Culture and Leadership Description
Energizing & Empowering Employees Description
Dynamics of Leadership Description

MANAGEMENT CURRICULUM (Go to top?)

Succeeding as a First-Time Manager

Prepare for Your New Management Role Description
Lead and Develop Your Staff Description
Communication Skills and Positive Attitude Description

Essential Skills for Tomorrow’s Managers

Competencies for Tomorrow’s Managers Description
The Manager as Coach and Counselor Description
The Manager as Project Champion Description
A Manager’s Primer for Ensuring Accountability Description

How to Discipline Employees & Correct Performance Problems

Understand and Confront Performance Problems Description
Set and Clarify Standards Description
Motivate and Recognize Employees Description
Use Formal Discipline Measures Description

The Consummate Coach

Foundations of Coaching Description
The Coach’s Roles Description
Coaching Excellence Changes Performance Description

Making Change Work

Guide Yourself Through Change Description
Manage Organizational Change Processes Description

Managing Others through Change

Change Leadership Description

Dealing with Conflict and Confrontation

Understanding Conflict Description
Resolving Conflict through Problem Solving Description

The Successful Facilitator

The Role of the Facilitator Description
Facilitative Fundamentals: Techniques and Tools Description
Facilitating Work Groups and Meetings Description
Facilitative Formats and Tools: Offering Options Description

How to Overcome Negativity in the Workplace

Proactive Approaches to Stop Negativity Description

Negotiation Strategies for Managers

Successful Management Negotiation Description
Advanced Management Negotiations Description

MARKETING (Go to top?)

Strategic Marketing in Action

Elements of Marketing Strategy Description
Writing a Marketing Plan: Phase 1 Description
Writing the Marketing Plan: Creative Strategy Description
Creating a Marketing Campaign Description

OPERATIONS CURRICULUM (Go to top?)

OSHA Standards for General Industry

OSHA Standards and Compliance Description
OSHA Recordkeeping and Training Description
OSHA General Industry Safety Description
OSHA General Industry Health Description
Developing an OSHA Safety and Health Program Description

PERSONAL DEVELOPMENT CURRICULUM (Go to top?)

Taking Control of Your Workday

Analyze Your Use of Time Description
Setting Goals & Prioritize Your Use of Time Description
Major Time Management Challenges Description

Overcoming Overload - Managing Memory and Time

Eliminate the Time-Wasters Description
Organize to Remember Description
Create Your Time and Memory Management Program Description

Problem Solving and Decision Making

Problem-Solving Foundations Description
Decision-making Fundamentals Description

Achieving Balance in Your Professional and Personal Life

Coping with Stress Description
Committing to Self Description
Keeping Your Balance Description

PROJECT MANAGEMENT CURRICULUM (Go to top?)

Professional Project Management (non-certification)

Defining the Project Description
Essential Project Management Tools Description
Computer-assisted Project Planning Description
Building the Project Team Description
Leading the Successful Project Team Description
Completing the Project Description

Professional Project Management Fundamentals (PMBOK - aligned)

Project Management Context and Processes Description
Project Integration, Scope, and Time Management Description
Project Cost and Quality Management Description
Project Human Resources and Communications Description
Project Risk and Procurement Management Description
The Manager's Performance Guide Description

SALES CURRICULUM (Go to top?)

Sales: A Focus on Solutions

Moving from Product Selling to Solution Selling Description
Power Prospecting Description
Finding the Pain You Can Cure Description
Influencing Your Customer's Decision Description
Presenting Your Solution Description
Building Relationships for Continuing Success Description

STRATEGIC PLANNING CURRICULUM (Go to top?)

Strategic Management

Strategic Management - Planning Description
Strategic Management - Analysis & Choice Description
Strategic Management - Corporate Implementation Description

TEAM BUILDING CURRICULUM (Go to top?)

5 Traits of Highly Successful Work Teams

Forging Shared Team Operational Values Description
Clarifying Team Roles and Procedures Description
Conducting Effective Team Meetings Description
Making Effective Team Decisions Description
Confronting and Resolving Conflict Description

Participating in a Project Team

The Self-Directed Project Team Member Description
Project Team Communication Skills Description
Troubleshooting for Project Teams Description
The Project Team Star Player Description
Honing Your Leadership Skills Description

How to Lead a Team

Foundations for Building Effective Teams Description
Team Facilitation and Decision-Making Description
Dealing with Team Conflict Description
Team Leadership Description

How to Make Cross-Functional Teams Work

Determine Need and Select the Project Manager Description
Select, Evaluate and Fund the Cross-functional Team Description
Developing the Cross-functional Team Description
Achieving Results as a Cross-functional Team Description

Making Teams Work: Capitalizing on Conflict

Team Conflict: The Seeds of Dissent Description
Analyzing Workplace War Zones Description
Getting Past Clashes: Valuing Team Diversity Description
Conquering Conflict through Communication Description
The Path to Peace and Harmony Description
Manager's Performance Guide to Team Conflict Skills Description