Empire State College:  State University of New York Skip navigation Home | MyESC | Site Index

MyESC Site Map

Check announcements and deadlines, contact someone for help and get to the pages and services you use the most.
Check your financial and academic records, activate your login, and update your contact information.
Register for your studies, find tutorials and other information about registration.
Access your online courses, choose your studies for upcoming terms, and plan your studies.
Visit the online library, get help with writing and math, find a tutor and more.
Financial aid and scholarships, billing, college bookstore, disabilities services and all other student services.

MANAGING THE SERVICE SECTOR OPERATION (BME-214234)

Center for Distance Learning Home > Distance Learning Catalog > Business Management and Economics >

Course Description:


This course will provide students with a broad understanding of services. The course content is an ideal study for expanding a BME concentration in Management, Business Administration or Business Management. Industries covered include retail, private practices such as law and healthcare, transportation, entertainment and others. Eighty-five percent of the jobs in the US economy are in the Service Sector. Specifically, the purpose of this course is three-fold. First, the content is designed to expand the student’s understanding of services as a science. Core to the concept of services is the customer, who, unlike the manufacturing customer, participates in the service delivery. Therefore, the design and execution of the service process with customer’s needs and desires considered is essential. Second, the essence of this study is to teach students how to recognize the working elements of a service operation. Lastly, information technology is a critical component of services. Gaining an understanding of the focus of technology in services will be an underlying theme throughout the course.

Prerequisites: Management Principles or equivalent knowledge and Accounting 1 or equivalent knowledge.

Important Note: this course was renamed effective the May 2010 term and was formerly offered as Service Management. Students who have successfully completed 214234 should not enroll in this course.


This online course is offered through the Center for Distance Learning. You can take this as an individual course or as part of an online degree program, with term starts in March, May, September, November and January. View current term offerings and all online courses. Click here to register for online courses.

spacing 
bar---------------------------------------------------------------
Other Areas: The Arts | Business, Management & Economics | Community & Human Services | Communications, Humanities & Cultural Studies | Educational Studies | Historical Studies | Human Development | Labor Studies | Nursing | Science, Math & Technology | Social Science
spacing 
bar---------------------------------------------------------------
Upper Level
Credits: 4
Term(s) Offered (Subject to Change) : Jan. May. Sep.

For Books and Materials List Go to the Online Bookstore